Amazon Prime Air’s First Customer Delivery
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Amazon Prime Air’s First Customer Delivery

September 13, 2019


Amazon is developing a service to use drones to safely deliver packages to customers in 30 minutes or less. It’s called Prime Air. We’ve started a new private trial for customers in the Cambridge area of England, and on December 7th we completed our first delivery! Customers will choose from a selection of thousands of items, tucked away in a Prime Air fulfillment center located just over the horizon from their homes. We’ve been operating fulfillment centers for quite a while now, but this one is unlike all the rest. These modest looking buildings contain innovative Prime Air technology. Here’s how it works. Moments after receiving the order an electrically-powered Amazon drone makes its way down an automated track and then rises into the sky with the customer’s package on board. These drones are autonomous – from take-off, to landing, and return, they operate completely on their own. Cruising quietly below 400ft, carrying packages up to 5lbs, and guided by GPS, our systems are designed to find their destinations safely. Within 30 minutes of placing the order, the customer receives their package. For this initial trial, customers can choose from the latest tech gadgets, to their dog’s favorite biscuits. We will use the data gathered during this beta test, and the feedback provided by customers, to expand the private trial to more customers over time. We’re starting with two customers now, and in the coming months, will offer participation to dozens of customers living within several miles of our UK facility. And then growing to hundreds more. After that? Well, it’d be easy to say ‘the sky’s the limit’. But that’s not exactly true anymore, is it?

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  1. I fly my mavic air all the time… oh well say good bye to my $1,000 dollar drone because it’s going to crash into a amozon drone. RIP

  2. Looks great until “porch pirates” turn into “hover hijackers” and start shooting delivery drones out of the sky to get the package.

  3. In India,we ppl crash those drones..ppl r ready with their petrol packets,rocks,stones, net,gas cutters,guns, trained dogs,cats,monkeys n eagles n last with drones…Amazon RIP.we all get trained themselves n giving training everyone how to catch things from drone..creating virtual environment,jammers to block drones,perfect shooters😁😁😁😁…am creating sensor based kites….. Amazon use my knowledge…we indians don't steal the items..we destroy the items….

  4. I can see it now the drone drop a box of crap from 200ft in the air right into someone's windshield while driving causing a 40 car pile up

  5. I'm hugely skeptical about drones being the future of package delivery. The sky would be a mess even with the current volume of packages being delivered by drones. An underground network of tunnels is far more practical and far safer

  6. Amazon is doing an amazing job! I honestly appreciate their customer service more than anything else. I remember how painful it was trying to return an item that is defective or missing at Walmart, Target and now I don't have to deal with those assholes again.

  7. BAD SERVICE FACING THE PROBLEM SECOND TIME THAT THE DELIVERY PERSON CALLED ME TO COME AND RECEIVE PACKAGE AT THE WARE HOUSE ….AND THEY SPEAK OF DOOR TO DOOR SERVICE FALSE PROMISES IF U CANNOT DELIVER AT THE ADDRESS THEN U SHOULD HAVE NOTIFY IT.

  8. Can you actually imagine being a "drone pirate" and that everytime you shoot a drone you get a surprise packages? I mean that's gonna happen a lot when this busness will grow more, people gonna make special 3D printed gun meant to shoot down amazon drone and get the loot. And Amazon will need a mounted gun on their drone to fight back with the right to shoot anybody who get to close. Gosh Amazon is the perfect evil corporation in the making.

  9. so many of these are going to get taken down…people are training hawks to do it…cant imagine they can go into bad parts of cities and make it back…theres going to be a bunch of drone stories

  10. Y'all made that old man walk all the way outside like that LOL. My luck you guys will land the shit on my roof. I ain't got no ladder. LOL

  11. smart idea I could but on a mask and they could not see my face and I could get the drone and destroy it intelligent NO your not I wonder how it got to your location hm maybe a address? no just randomly found you ya know

  12. It could be an amazing system of revolutionary delivery of packages which could have many advantages but also disadvantages

  13. basically this type of delivery will only be open to people with a large open space available for drone to land eg large garden, not available in a built up areas, not available to people living in flats and will only be available when there is good weather / good visibility… Ok, this will work then..

  14. Why not focus on makeing ground shipments faster? The money spent on somthing that can only do 5lbs is retarded. Plus the other hurdles involved make this hot garbage. Wait till a drone drops on some kid because some fat loser wanted a candy bar.

  15. Everyone keeps saying they will shoot the drones down🤔 couldn’t you just rob the Fedex truck instead, if you’re that desperate for $20 trinkets?

  16. That’ll be so damn cool when it rolls out everywhere. You’re just chilling on your porch and you see an Amazon drone hover down to your doorstep, drop your stuff and fly away.

  17. I hear the next stage is they are going to ferry thousands of packages by a huge jet powered flying aircraft that goes from one major destination to another even on another continent crossing oceans. From there it is split up to smaller ground vehicles that can disperse it right to your home. There is also no fear of decapitation by a rotary blade. Progress!

  18. CAN ANYONE PLEASE TELL THE SPASTICS AT AMAZON THAT NOBODY WANTS THEIR SHITTY “PRIME” RIP OFF FUCKIN SERVICE???

  19. Me: my phone is running a bit slow I think I need an upgrade.
    My friend: you know you can shoot down one of those amazon drones and get one free.

  20. how can amazon do this ? the FAA requires all r/c pilots that fly drones to not fly in public areas, or with in a radius of 4 miles to any airport, and the drone must be in line of site to the person flying r/c drones. its demanded by the government to follow these rules, or recieve a huge fine ! whats the world coming to ? amazon said they can deliver a 5 pound package. imagine when things go wrong while it flies over some one and the package drops ? I guess Companies live by different rules than you, or I. THIS ISN'T RIGHT !

  21. They have to do something, their deliver drivers are either illiterate or just don't care and Amazon doesn't either.
    My instructions are leave it at my front door IF I AM NOT HOME. I have been home for every delivery.
    First was to my door by a fine gentleman, make him the trainer. Give him a raise at least.

    The second 2 were different drivers on the same day, one did a loop around the parking lot the other did a loop around the project.
    NEITHER ONE STOPPED LET ALONE GET OUT OF THE VAN AND MAKE AN ATTEMPT. Both claimed no access.
    The only locks are on individual doors not the hallways. That is how safe my Buchanan is and West Winds Apartments are even safer.
    FIRE THE LAZY LYING #$%&^&%$##!!!

    Crime here is kids tossing TP.

    Next was straight to the rental office. FIRE THEM!!!

    An elderly handicapped lady delivered the next one to my door. She was VERY KIND and professional, make her a trainer also. Give her a raise at least.

    The last time I watched him pull up to the rental office, get the packages out and find out the office was closed. He went back to the van, did a lap around the project making no attempt to deliver anybodies package. Stopped again at the office where I met the useless kid, he was rude to be polite about his attitude. I should have beat his ass for talking that way in front of the office ladies. He smelled of pot and alcohol also. FIRE HIM!!!!!

    So Amazon, you have lost a customer. I know the $20,000 a year I USED to spend will not even be noticed but you can bet I will be telling everybody I know the $100 dollars a year saved OVER Ebay is not worth the pissed off customers and bad rep we are getting because deliveries are not being made per instructions.
    My customers expect me to follow instructions, being a customer I expect the same from Amazon. F – You Amazon.

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